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Happy Holidays at Cats Country Club |
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Terms & Conditions - ** LAST UPDATED Aug 2023 **
- All cats must have been vaccinated within the last 12
months against upper respiratory disease - cat
flu and feline infectious enteritis.
For our position on your cat's vaccination requirements whilst staying at Cats
Country Club boarding cattery, please click here.
- Before making any payment to proceed with a booking request, availability must first be
confirmed by us and you must have received booking confirmation, most usually via email.
- The minimum non-refundable booking deposit is £25 per cat. This may increase
to 50% or to the full value, again, non-refundable, of the boarding fees for the
boarding period in question - this will depend on pressures caused by seasonal holiday variations
and other factors, at our discretion. For customers concerned about the potential for cancellation
costs, we recommend suitable travel/event-based insurance policy with an appropriate cattery/kennels
clause, to enable any cancellation claims to be made, should they be required.
- Booking deposits are non-transferable to a subsequent booking(s) and pertain
only to the booking for which they were taken.
- If full payment is made to secure a booking, exceeding the booking deposit amount
requested in the booking confirmation email, that amount is deemed to form the value
of the non-refundable booking deposit, for the purposes of the booking
in question.
- If the booking deposit agreed is not received by us within three days (maximum, down to the
close of business same or following day, again at our discretion) of the booking
confirmation deposit being requested via email, your cat's accommodation will be
re-allocated to the general booking pool and so removed from being allocated to you in
our Booking System. You would of course be notified by email, if that were to happen.
- A minimum 28 day cancellation period (from the start of the booking in question) is
required, this includes for any early returns from holidays and/or any booking foreshortenings
to a booking duration, otherwise the duration of the original booking is still considered to be
chargeable. Bookings made within 28 days of their commencement date and any monies already paid,
are by default non-refundable from the onset of the booking having been made. (Unless, in both
these cases, at our entire discretion, exceptional individual circumstances
are considered to have prevailed). This is not least, as we may well have had to turn bookings
away, which we could otherwise have accommodated.
- Since the declaration of Covid-19 as a global pandemic by the World Health
Organization, (WHO) Covid-19 and its' consequences are no longer considered as
unforeseen in relation to being considered as "exceptional individual circumstances"
as mentioned above, relating to cancellations/refunds.
- To cancel a booking, we require to have received positive notification
(by email or letter). Further, you must have recieved positive acknowledgement
back from us, that we've received this cancellation, outside our 28 day cancellation period,
for the cancellation to be valid, otherwise the full amount is still considered owing.
- Notification of a cancellation received within our minimum cancellation
period - 28 days of the booking start date in question, means the full booking amount is still
considered owing.
- Unauthorised overstays will be charged as detailed on the
rates page.
- The balance of any boarding fees outstanding are payable no later than
on your cat(s) departure from Cats Country Club, or on being delivered
back to you in the case of deliveries.
- On your arrival at the cattery, if you're cat(s) is/are unfit to be boarded,
through obvious ill-health, perhaps a flea infestation for example, or through
having no valid inoculations/certification, the full booking amount is still
considered owing, or if the booking is fully paid for, a refund will not be
provided and you will have to take your cat(s) away with you.
- We regret we cannot accept admission of any cat (male or female) that is un-neutered over the age of 7
months.
- Any unforeseen expenses incurred during your cat(s) stay at Cats Country Club
e.g. special diet, medication purchased (not covered by our Pet Insurance Policy)
and any other measures taken to ensure their total well being, will be chargeable.
- All cats are accepted solely at the owner’s risk, we accept no
responsibility for accidents or illness.
- "Force Majeure" - At times beyond our reasonable control,
should we be hindered, impeded or instructed to not provide service, to include
occurences not limited to: war, terrorism, earthquakes, hurricanes, extremes of
weather, acts of government, plagues, epidemics/pandemics, including government
lockdowns, the inability to utilise cattery premises for whatever reason, Cats
Country Club are not responsible for either the reimbursement, the re-scheduling
of a booking leading to the loss of customers boarding fees or for any consequential
third party liability, howsoever these may have been deemed to have been caused.
- For your reassurance, our
Privacy Policy
is part of our Terms & Conditions.
- Cats not collected before 10 a.m. on their departure day may have to be transferred
into a holding pen, during busy periods, to allow us to disinfect/clean and prepare for the
next occupants – likewise, arrivals before 10 a.m. may well have to be placed in a holding
pen, or another of our runs temporarily until their accommodation is ready for them.
- We do our best to inform owners of the possibility of having their cats having to change runs
for us to be able to accommodate any particular stay. Occasionally however, this may be overlooked at the time of
booking, or sometimes become necessary during a booking, due to operational considerations/problems. These can include, for example, the separation of two or more cats sharing a chalet/run, who are, in our view, not getting on satisfactorily, or caused by unscheduled delays for owners returning home from their holidays. All of these and more can leave us short of a run. However, please rest assured that at no point will your cats welfare be compromised and in fact your cats may indeed be the ones directly benefiting from whatever moves/changes we have had to perform.
- Changes to this Statement
- Please note that these Terms & Conditions may change from time to time, we expect most
changes however to be minor. Regardless, we will post any changes on this page and if
the changes are significant, we will provide a more prominent notice, which may also be
included explicitly via an email and/or links contained in an email(s) and/or in specific
booking related emails. When we post changes to the Terms and Conditions statement,
we will revise the "last updated" date at the top of this statement. We therefore encourage
you to periodically review this page for updates to this policy, as is mandatory when putting
a "cross" in the "I have read and accept the Terms & Conditions." box, prior to
submitting a booking request.
PLEASE NOTE AND RESPECT OUR OPENING HOURS FOR
ARRIVAL & DEPARTURE OF YOUR CAT(S)
OPEN: - MON – SAT 09.00–10.00 AM MON – SAT 17.00–18.00 PM
CLOSED: - SUNDAYS, BANK HOLIDAYS, CHRISTMAS EVE & NEW YEARS EVE (THE EVENING SESSION
ONLY)
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